The ability to understand the digital /telehealth needs of patients and families and supporting how digital can improve clinical and cost outcomes and experience.
Identifying, developing and accelerating digital services for patients and families.
Developing a roadmap for delivering digital services that are convenient, user-friendly, and market competitive.
Developing streamlined processes, structures, and workflows that digitize the patient and family experience.
Providing project management and effectively collaborating with critical departments, e.g. IT, Marketing, clinical, and legal on the execution of an accelerated path to digitize the consumer offerings.
Building buy-in and support from executive stakeholders and representing strategy and digital health strategy to internal/external stakeholders.
Leading change management efforts to transform digital healthcare for patients and families.
Degree in Business Administration, Public Health, or a closely related field required.
Master's degree preferred.
Minimum 10 years' experience with recent experience in rolling out eCare. Digital Health or Telehealth solutions.
Knowledge rolling, managing and growing digital health solutions and/or in managing operations in a complex or academic health care provider, e.g., eCare, virtual care, or similar.
Strong project management, operational and change management skills, with the ability to build relationships across clinical, functional, and academic areas.
Operations knowledge and capabilities including developing workflows and operational solutions for new programs/services and initiatives. Six sigma trained a plus.
Ability to navigate a complex organization in the face of ambiguity, including negotiating and persuading to achieve results for all stakeholders.
Excellent interpersonal communication and presentation skills; ability to communicate complexities to all levels of stakeholders and ability to build trust/strong partnerships.
Proven leadership skills with ability to build, lead, motivate, and inspire teams and manage projects from development stages to on-time/in-budget deliverables.